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FAQ

Frequently Asked
Questions

Everything you need to know about CannaComply Pro. Can't find an answer? Email our team.

What is CannaComply Pro?
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CannaComply Pro is a cannabis compliance platform built for every licensed cannabis business. It helps growers, processors, testing labs, provisioning centers, and secure transport operators stay compliant with state regulations, pass inspections, and protect their licenses.
Which states does CannaComply Pro support?
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CannaComply Pro currently supports 35+ states with active cannabis programs. Our compliance checklists are built to match each state's specific regulations and are updated when rules change.
Is CannaComply Pro really free to start?
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Yes. The Free plan lets you run 1 audit per month with 1 user at no cost. No credit card required to sign up. You can upgrade to Professional or Enterprise at any time as your operation grows.
How long does it take to get set up?
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Most users are up and running in under 5 minutes. Select your state and license type, and CannaComply Pro automatically configures your compliance checklist. No setup fees, no onboarding calls required.
Can I use CannaComply Pro across multiple locations?
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Yes. The Enterprise plan is designed for multi-location and multi-license operators. It includes unlimited users, unlimited audits, and a centralized dashboard so you can manage compliance across every location from one account.
What's included in the Professional plan?
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The Professional plan ($39/mo) includes unlimited audits, unlimited history, 5 users, PDF export, and auditor notes. It's built for single-location operators who need full compliance functionality without team-level features.
What does the Enterprise plan include?
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The Enterprise plan ($199/mo) includes everything in Professional plus unlimited users, full team features, and priority support. It's designed for multi-license operators managing compliance across multiple locations or states.
Can I cancel my plan at any time?
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Yes. There are no long-term contracts. You can cancel or change your plan at any time. If you downgrade, your access continues until the end of your current billing period.
How do I upgrade or change my plan?
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Log in to your CannaComply Pro account and go to Account Settings to manage your plan. You can upgrade, downgrade, or cancel at any time. For Enterprise inquiries, email support@cannacomplypro.com.
Is my data secure?
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Yes. CannaComply Pro uses industry-standard encryption to protect all your compliance records and documents. Your data is never sold or shared with third parties.
How does CannaComply Pro keep up with changing regulations?
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Our compliance team monitors state regulatory updates continuously. When your state's cannabis regulations change, your audit checklists and compliance requirements are updated in the platform automatically.
What happens if I fail an audit in CannaComply Pro?
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A failed item in an audit generates a clear corrective action task so you know exactly what needs to be fixed and by when. Your compliance score updates in real time as you resolve items.
Can I export my compliance records for a state inspection?
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Yes. All plans with PDF export (Professional and Enterprise) allow you to generate a full compliance report instantly. Free plan users can upgrade at any time to access PDF export.
Does CannaComply Pro integrate with METRC?
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CannaComply Pro is designed to complement your METRC workflow by ensuring your SOPs, training records, and compliance documentation are always in order alongside your track-and-trace requirements. For integration questions, contact support@cannacomplypro.com.
How do compliance alerts work?
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CannaComply Pro automatically tracks deadlines for document renewals, employee training certifications, equipment calibrations, and license requirements. You receive alerts before deadlines so you can act proactively instead of reactively.
Does CannaComply Pro work for cannabis growers and cultivators?
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Yes. Growers get cultivation record tracking, nutrient and irrigation logs, IPM documentation, harvest and disposal records, and employee training tracking — all built to meet state cultivation compliance requirements.
Is it built for cannabis processors?
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Yes. Processors get batch tracking, recipe and formula management, QA/QC documentation, labeling compliance checks, inventory management, and COA storage — everything needed for a compliant production operation.
Can licensed testing facilities use CannaComply Pro?
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Absolutely. Testing labs get sample intake tracking, testing workflow management, QC and SOP documentation, equipment calibration scheduling, COA generation, and regulatory compliance scoring built specifically for lab accreditation requirements.
Does it work for provisioning centers and dispensaries?
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Yes. Provisioning centers get METRC and track-and-trace compliance support, SOP and policy management, employee training tracking, age verification documentation, and daily reconciliation reminders.
Is there a version for secure transport operators?
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Yes. Transport operators get digital manifest management, route documentation, vehicle inspection records, chain-of-custody tracking, proof-of-delivery confirmation, and temperature monitoring logs — everything needed for compliant cannabis transport.

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